tq55 Privacy Policy
Your personal data belongs to you. This Privacy Policy explains exactly what information tq55 collects when you use our platform, how it is used, who it may be shared with, and the rights you hold over your own data. We are committed to handling your information with transparency and care.
How tq55 Treats Your Personal Data
Every page of tq55.club — including the login page, cashier, and account settings — is protected by 256-bit SSL encryption. Data transmitted between your device and the tq55 servers cannot be intercepted or read by third parties in transit.
tq55 collects only the data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with applicable legal obligations. We do not collect personal data for the purpose of selling it to third parties or advertising networks.
tq55 does not sell, rent, or trade your personal information to any third party for commercial purposes. Data shared with our service providers is strictly limited to what those providers need to deliver their contracted services on behalf of tq55.
You may opt out of receiving marketing communications from tq55 at any time by contacting our support team at [email protected]. Opting out of marketing does not affect transactional messages such as deposit confirmations, withdrawal notifications, or account security alerts.
tq55 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is retained for a defined period following account closure in line with financial record-keeping obligations.
As a tq55 player, you have the right to access, correct, and request deletion of your personal data. You may also request a portable copy of the data we hold about you. All such requests are handled by our support team within a reasonable timeframe and free of charge.
Information We Collect
tq55 collects personal data through several distinct channels: directly from you when you register and use the platform, automatically as you interact with our website, and occasionally from third-party verification partners where required by our identity and fraud-prevention obligations. The categories of data we collect are described in detail below.
1.1 Registration and Account Data
When you create a tq55 account, we collect the information you provide during the registration process, including your chosen username, your mobile phone number registered in Bangladesh, your date of birth (to verify that you are 18 years of age or older), and the password you select. This data forms the core of your account identity and is required for us to create and maintain your account.
1.2 Identity Verification Data
In order to comply with our Know Your Customer (KYC) obligations and to prevent fraud, tq55 may request documentary proof of identity and age at any point during your account lifecycle. Documents we may request include a valid Bangladesh National Identity Card (NID), a valid passport, or a birth certificate. We may also collect a photographic selfie for biometric comparison purposes. This data is processed and stored securely in accordance with this Policy.
1.3 Financial Transaction Data
When you make a deposit or request a withdrawal, tq55 records the transaction details including the payment method used (for example, bKash, Nagad, Rocket, or Upay), the mobile wallet number or account identifier associated with that payment method, the transaction amount in Bangladeshi Taka (৳ BDT), the date and time of the transaction, and any transaction reference number provided by the payment provider. We do not store full payment credentials such as passwords or PINs for mobile financial services.
1.4 Technical and Usage Data
As you use the tq55 platform, we automatically collect certain technical information about your device and browsing behaviour. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited within tq55.club, time spent on each page, game sessions played and their outcomes, and session timestamps. This data is used to maintain platform security, analyse usage patterns, and improve the player experience.
1.5 Communications Data
If you contact tq55 via our customer support channels — including live chat or email — we record the content of those communications along with the date, time, and contact channel used. This data is retained to resolve disputes, improve service quality, and maintain a record of commitments made by either party.
How We Use Your Data
tq55 uses the personal data we collect only for the specific purposes set out below. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected without obtaining your explicit consent.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, identity data | Contract performance |
| Processing deposits and withdrawals | Financial transaction data, identity data | Contract performance |
| Identity and age verification (KYC) | Identity verification documents, selfie data | Legal obligation |
| Fraud prevention and security monitoring | Technical data, transaction data, usage data | Legitimate interest |
| Customer support and dispute resolution | Communications data, account data | Contract performance / legitimate interest |
| Responsible gaming monitoring | Usage data, transaction data, account data | Legal obligation / legitimate interest |
| Marketing communications (opt-in only) | Registration data, usage data | Consent |
| Platform analytics and improvement | Technical data, usage data (aggregated) | Legitimate interest |
Where tq55 relies on legitimate interest as the legal basis for processing your data, we have assessed that our legitimate interest is not overridden by your rights and freedoms. You may object to processing based on legitimate interest by contacting [email protected]. Where we rely on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
Data Sharing and Disclosure
tq55 does not sell, rent, or trade your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
- Payment Processing Partners: To process your deposits and withdrawals, tq55 shares the minimum necessary transaction and identity data with your chosen mobile financial service provider, which may include bKash, Nagad, Rocket (Dutch-Bangla Bank), or Upay. Each of these partners operates under their own privacy policy and is responsible for data they independently hold about you as their customer.
- Identity Verification Providers: Where required for KYC purposes, tq55 may share identity documents and biometric data with specialist third-party verification service providers. These providers are contractually bound to process your data solely for verification purposes and to maintain security standards equivalent to those applied by tq55.
- Game Technology Providers: tq55 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, PG Soft, Microgaming, NetEnt, Spribe, and Ezugi. These providers may receive limited technical and session data necessary to deliver their games. They do not receive your full personal profile.
- Legal and Regulatory Authorities: tq55 may disclose personal data to law enforcement agencies, financial intelligence units, courts, or other regulatory bodies where we are required to do so by applicable law, court order, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a substantial portion of tq55's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via the contact details on record before any such transfer takes effect, to the extent practicable.
- Professional Advisors: tq55 may share data with its legal advisors, auditors, and accountants on a strictly confidential basis where necessary to obtain professional advice or to manage legal proceedings.
All third-party service providers who receive personal data from tq55 are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with tq55's documented instructions. tq55 maintains data processing agreements with all such providers.
Data Retention
tq55 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, to provide you with ongoing platform services, or to comply with our legal and regulatory obligations. The following retention periods apply to the principal categories of personal data we hold:
- Active Account Data: Personal data associated with an active tq55 account is retained for the full duration that the account remains open and active. This includes registration data, identity verification documents, and transaction history.
- Post-Closure Retention: Following the closure of a tq55 account — whether initiated by you or by tq55 — we retain account records, transaction history, and identity verification documents for a minimum period of five (5) years from the date of closure. This retention period reflects our obligations relating to financial record-keeping and anti-money laundering compliance.
- Customer Support Records: Communications relating to support inquiries, complaints, and dispute resolutions are retained for a period of three (3) years from the date of the final communication in the relevant thread, or for the duration of any ongoing legal proceedings, whichever is longer.
- Technical and Usage Logs: Server logs, IP address records, and session data used for security monitoring and fraud detection are retained for a period of up to twelve (12) months, after which they are deleted or anonymised in aggregate.
- Marketing Consent Records: Where you have given consent to receive marketing communications, we retain a record of that consent and any subsequent withdrawal for as long as is necessary to demonstrate compliance with our consent obligations.
At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual. Where data must be retained beyond the standard period due to an ongoing legal dispute or regulatory investigation, tq55 will extend the retention period only for the specific data relevant to that matter and only for as long as the matter remains unresolved.
Data Security Measures
tq55 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures are reviewed and updated regularly to reflect evolving security best practices.
Our key security measures include the following:
- Transport Layer Security (TLS): All data transmitted between your device and tq55 servers is encrypted using TLS 1.2 or higher. The tq55.club domain enforces HTTPS across all pages with no unencrypted fallback.
- Password Hashing: User account passwords are never stored in plain text. tq55 uses industry-standard one-way cryptographic hashing algorithms to store password data so that even tq55 staff cannot read your password.
- Access Controls: Access to systems that hold personal data is restricted on a strict need-to-know basis. Staff access is governed by role-based access controls, multi-factor authentication requirements, and audit logging of all data access events.
- Infrastructure Security: tq55 servers are hosted in data centre facilities with physical access controls, 24/7 surveillance, and redundant power and network infrastructure. Regular vulnerability assessments and penetration testing are conducted on our platform.
- Fraud Monitoring: tq55 operates automated real-time monitoring systems that flag unusual account activity, suspicious transaction patterns, and potential account compromise events. Flagged accounts are reviewed promptly by our security team.
- Incident Response: tq55 maintains a documented data breach response procedure. In the event of a security incident that poses a material risk to your personal data, we will notify affected players promptly using the contact details held on their account.
While tq55 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all threats. You also have an important role to play in keeping your account secure. Please ensure that you use a strong, unique password for your tq55 account, keep your mobile device and operating system updated, and do not share your login credentials with any third party. Report any suspicious activity on your account to [email protected] without delay.
Your Privacy Rights
As a tq55 player, you hold a number of rights with respect to the personal data we process about you. tq55 is committed to facilitating the exercise of these rights in a straightforward and timely manner. All requests should be submitted to [email protected] with sufficient detail to allow us to identify your account and locate the relevant data. We will respond to all valid requests within 30 days of receipt, free of charge.
You may request a copy of all personal data that tq55 holds about you. We will provide this in a structured, commonly used format. Identity verification will be required before any data is released.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update basic account details directly within your account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to our legal retention obligations, which may require us to retain certain data.
You may request a portable copy of personal data you have provided to tq55, delivered in a machine-readable format such as JSON or CSV, to allow transfer to another service provider.
You may object to the processing of your personal data where tq55 relies on legitimate interest as its legal basis. You also have an unconditional right to object to direct marketing at any time.
In certain circumstances — for example while a data accuracy dispute is being resolved — you may request that tq55 restrict its processing of your personal data rather than delete it.
Contact and Complaints
If you have any questions about this Privacy Policy, wish to understand more about how tq55 processes your personal data, or want to exercise any of your privacy rights, please contact our support team. All privacy-related inquiries are handled by dedicated staff who are trained in data protection matters.
You may contact tq55 regarding privacy matters using the following details:
- Email: [email protected] — please use the subject line "Privacy Inquiry" or "Privacy Rights Request" so your message is routed to the appropriate team without delay.
- Response Time: tq55 aims to acknowledge all privacy-related inquiries within 2 business days and to provide a substantive response within 30 calendar days of receiving a valid request.
- Language: All privacy communications with tq55 should be conducted in English. tq55 is unable to guarantee a timely response to communications submitted in other languages.
Complaints: If you are dissatisfied with how tq55 has handled your personal data or responded to a privacy rights request, you have the right to lodge a complaint. We strongly encourage you to contact tq55 directly in the first instance, as many concerns can be resolved quickly through direct communication. tq55 takes all data protection complaints seriously and will provide a written response to every formal complaint received.
Policy Updates: tq55 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we offer. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Where changes are material, tq55 will notify registered players via the mobile number or email address held on their account prior to the changes taking effect. Continued use of the tq55 platform after the effective date of any update constitutes acceptance of the revised Policy.
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